Rosemead staff report measurable improvements in bulky pickup, graffiti response and bus shelter servicing

City Public Works staff told council they have seen performance improvements on several fronts since the May briefing and the audit work.

Staff said Republic Services now provides daily reports with photo proof for bulky‑item pickups; during the review period Republic identified 619 field requests and 627 total bulky item reports, and staff reported that 99% met the nine‑day contractual requirement. For graffiti, Republic and the city now exchange containers or perform touch‑ups within the five‑day standard; staff said all recorded graffiti container exchanges met the five‑day window during the review period. The city and Republic also completed a field audit of bus shelter inventory and created service accounts so high‑use shelters—identified along Garvey Avenue and Valley Boulevard—are now serviced five times per week in targeted locations, up from the contract minimum of three.

Public Works staff cautioned that some city CRM workflows route abandoned bulky‑item complaints through code enforcement and other channels before Republic completes collection, so the CRM's timing metric may overstate actual response times; they are working with the CRM vendor to add granularity. "Receiving these daily reports provides the city with greater visibility into scheduled requests and improves tracking," staff told council.

Councilmembers and residents urged continuing close oversight to ensure container replacements are completed where residents still have old‑brand bins, and asked for clarification on how the city will verify abandoned‑item citations so that the right household is held responsible.