State patrol highlights translation, QA gains from Axon and ComWorks; committee presses on ALPR data sharing and misuse risks

Chief Matthew Packard of the Colorado State Patrol described multiple public‑safety AI uses under evaluation or limited deployment and emphasized human oversight for consequential decisions.

Packard said GovWorks/ComWorks has enabled a large scale‑up of quality assurance sampling in emergency communications: where supervision historically completed about 250 call reviews a month, the first month of the ComWorks quality‑assurance rollout produced about 13,000 sampled reviews and returned high QA scores (Packard cited a 96% pass rate). "We were able to do 13,000 reviews," he said, attributing the jump to automated assistance plus human verification.

On Axon Fleet 3 and associated services, Packard said the platform can provide in‑vehicle multilane ALPR, transcription and live translation for non‑English interactions. He cautioned against delegating critical investigative or enforcement decisions to automated report generation ("Draft 1") and stressed the patrol will keep a human in the loop for consequential judgments such as arrest or use‑of‑force descriptions. Packard said the patrol turned off sharing agreements for older ALPR systems in 2025, retains license‑plate reads for 180 days under current policy, and is implementing MOUs with partner agencies tied to auto‑theft task‑force participation.

Committee members asked for written copies of ALPR policies, error‑rate monitoring and details on appeals/contest procedures for automated citations handled by other agencies. Representative Titone and others expressed concerns about misuse, wrongful stops from misreads, and third‑party vendor transparency; Packard agreed to provide the policy documents in writing within five business days. The committee then voted to move into executive session to discuss two capital complex security matters.