Parents report first‑day bus problems; district cites new routing software and many late address changes

Committee members raised concerns about first‑day transportation disruptions and how the district would keep families informed while routes were corrected.

Staff described the cause as the recent implementation of a new routing software that merged address data with Infinite Campus and created some mismatches. The presenter said roughly 100 families updated addresses the day before school, creating a "trickle down" effect on routes. "We definitely had some issues there that we are working through," staff said, and thanked parents for patience.

Parents and members also criticized call‑center responsiveness; a committee member asked how many people were staffing the center when voicemails filled. A staff representative said, "So we had approximately 6 to 7 people in the call center all day, fielding most, if not all, the calls," and acknowledged that some voicemails became full and would be fixed.

Officials said they will use ParentSquare to improve communications once initial glitches are resolved and encouraged ward representatives to remind families about proof‑of‑residence procedures when addresses change.