BPAC presses staff for clearer MyC Bill work-order status and migration plan

Citizens and committee members raised repeated concerns about the public work-order system (MyC Bill), saying some requests close without explanation and that residents receive little follow-up.

"On a different work order, not mine, someone from the city commented, once work is added to where this apparently happened, the same thing," said a participant during public comment, summarizing the confusion. Staff acknowledged the problem: a strategic team is building a new project-tracking workflow (including OpenGov) to migrate backlog and improve transparency. They said some items are being moved to an internal project list and that language and status categories in the public-facing system can be changed to better reflect progress rather than appearing as ‘‘completed.’’

Committee members asked to invite the strategic team lead (Jen Hendrick) to a future session for a deeper explanation. Staff agreed to provide clearer status semantics and follow up with a timeline for the transition so residents can better track when reported issues are actually worked on.