Pueblo County formalizes E-911 overflow routing with police and regional partners

Pueblo County commissioners approved memoranda of understanding on Sept. 3 to formalize existing alternate routing arrangements for E-911 calls. Shawna Clemente, communications center manager for the sheriff’s office, told the board the county’s default overflow routing goes to the Pueblo Police Department and that CRCA (FreeCom, based in Fremont County) serves as a secondary fallback; the MOUs document those arrangements so they are formalized.

Clemente described recent operational pressures: she said one small I‑25 fire generated roughly 49 incoming 911 calls that exceeded the center’s eight trunks and routed to the police department, and she said the center is minimally staffed and pursuing AI to handle non-emergency admin calls. Commissioners and staff agreed the MOUs do not involve payment for overflow services and approved the agreements by voice vote.