GET reports steady accounts, contract‑parity adjustments and new customer tools

Diana Hurley, GET associate director for operations, presented quarterly operational metrics and program updates. She said GET had 62,588 funded accounts at quarter end (a 0.2% decrease from the prior quarter and about a 3% decrease year‑over‑year), approximately 8.8 million unredeemed units, and nearly balanced quarterly cash flows with distributions of $15.6 million and contributions of $15.8 million. Year‑to‑date cash flow remained negative at roughly $16.3 million, reflecting benefit usage outpacing contributions.

Hurley described operational changes: a recently completed contract‑parity project affected 2,302 eligible accounts and added roughly 80,007 supplemental units (worth about $10.2 million at current unit payout), an event‑based text‑messaging feature launched June 22 (16,500 texts sent; 3,928 mobile numbers consented), and an after‑call survey launched Sept. 1 to collect customer feedback. She also noted ongoing work on a GET mobile app and monitoring of enrollment and unit‑sale trends.