Board orders manual confirmations after patrons report interlibrary‑loan notifications missing in new system
August 31, 2026 | Stoddard, Cheshire County, New Hampshire
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The Board recorded recurring patron complaints — roughly four cases over six weeks and intermittent reports over about six months — that the new Apollo interlibrary‑loan system does not automatically send confirmation messages or timelines when requests are placed.
Trustees decided to add a manual confirmation step that includes a stated timeframe when requests are placed and to cc requesters when staff forwards requests to lending libraries. The change is procedural and intended to reduce uncertainty for patrons while staff continues monitoring the Apollo rollout.
The minutes do not record a vote count for this change; the action was recorded as a board decision in the meeting notes.
Trustees decided to add a manual confirmation step that includes a stated timeframe when requests are placed and to cc requesters when staff forwards requests to lending libraries. The change is procedural and intended to reduce uncertainty for patrons while staff continues monitoring the Apollo rollout.
The minutes do not record a vote count for this change; the action was recorded as a board decision in the meeting notes.
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