Staff member John says Ware Senior Center will expand multilingual texting app for appointments

John, a staff member at the Ware Senior Center, said the site has been using a texting app for information and appointment scheduling and is considering expanding the tool across town departments in the coming fiscal year. He described the app’s "multilingual capabilities," saying they have improved communication with non-English-speaking users and could reduce paper usage for appointment reminders and notices.

Leaders said the change aims to reach younger caregivers and streamline routine scheduling. As a next step, board members and volunteers were asked to help spread the word about the app and its features to current users and to report back at a future meeting about adoption rates and any barriers for older participants.