Management team flags workforce culture, bullying and retention as strategic weaknesses

Management team members told the board they had deliberately left candid language in the SWOT to surface issues that need attention, and workforce culture—especially tensions between field crews and office staff—was called out as a weakness requiring training and retention actions. Staff described recent incidents that required intervention, including a confrontation in the field that prompted follow-up with facilitator and disciplinary measures.

A management-team member summarized the issue bluntly: “I think we met with Kathy following what we have to address an issue that occurred in the field where a shouting match occurred,” and said teams hold weekly discussions to surface problems and coach conduct. Board members asked that workforce and recruitment appear explicitly in measurable objectives so progress can be tracked.