Housing Services East presented a detailed review of reported issues at Butterfly House, concluding that Chapter Chair Kyle’s involvement created the appearance of a conflict of interest. The report found Kyle sometimes heard house meetings through a wall and later made suggestions, and that an HSC co-chair lived in the house, leaving only the Chapter co-chair as a neutral support option. The report stated the association’s role: "State, Chapter, and House officers are trusted servants. We are not authorities. We enact the will of the membership — we do not impose it." (Housing Services East report.)
Investigators documented allegations including children left in housemates’ care, bullying within the home, repeated exceptions for nights-in due to childcare, and a reported post-restructure limitation that prevented the house from modifying rules for one year. The Housing Services East recommendation emphasized using neutral personnel for support and warned that implying restructuring as a consequence undermines house autonomy and democratic self-governance.