Water and Sewer advisory board reports water quality meets standards, proposes clearer leak-adjustment guidance

Sam Robinson, chair of the Citizens Water & Sewer Advisory Board, presented the board's annual update and told the council that the 2025 annual drinking-water quality report was mailed with bills and showed the system meets regulatory standards.

Robinson said the board's duties are defined in the city code and include management oversight, rate review and customer-billing adjustments; the board reviewed Resolution 96-R-1797 (the city's leak-adjustment policy) and proposed a simplified, customer-facing document summarizing required documentation and the adjustment process. He reported six billing complaints this past year (up from four the prior year) and said a small number of complaints were approved under the policy while most were declined.

Robinson said the advisory board meets five times a year, includes the city engineer and a Veolia North America representative for operational reports, and will bring any recommended policy changes forward to the city engineer and legal review as required. Council thanked the board for creating clearer materials to help residents understand the adjustment process.