Andrew Espinosa of code enforcement presented recommended amendments to Rowlett's short-term rental program aiming to reduce repeated neighborhood complaints and provide stronger enforcement tools. "Establish a 1st come 1st serve basis as it relates to density," Espinosa said, and staff proposed a 1,000-foot separation standard to limit the number of STRs in any area.
The recommended package would also require a local point-of-contact who can accept city-issued citations and be available within one hour, front-door signage for non-owner-occupied units, and at least $2,000,000 in liability insurance for STR operators. Council members asked staff whether complaint clustering or a correlation between density and serious incidents exists; staff said clustering of nuisance complaints is documented but that they do not have definitive causal incident data connecting density to serious criminal incidents.