Several residents told the council they distrust the water's taste and worry about old pipes. "The water is bad, the past 7 years my dog doesn’t even drink the water," said Frances Mock of 105 Pima. Other residents described frequent rusty taste and high bills. Council members and commenters linked those concerns to the town's aging distribution infrastructure and urged a focused assessment and meter upgrades.
Town Manager Suzanne Harvey replied that the town posts an annual consumer report and that water testing is sent monthly to the Arizona Department of Health (ADOH); she said, "our water is absolutely good," while acknowledging the system may still need evaluation and repairs. SEAGO staff recommended considering State Special Projects funds for engineering/assessment as a step toward a larger CDBG or WIFA project. Residents also proposed replacing existing meters with 'smart' meters that read by hundreds of gallons to help customers monitor use and potentially lower bills.