City of Grand Prairie launches new water utility customer portal; how to enroll

The Presenter announced that the city of Grand Prairie has launched a new water utility customer portal. "The city of Grand Prairie is excited to launch its new water utility customer portal," the Presenter said, then walked listeners through enrollment steps.

The Presenter advised customers to begin at paywaterbill.gptx.org, enter a new account number or use the "find my account number" link, and enter the statement balance from the prior two months when prompted. The Presenter also noted customers may receive an email invitation from noreply_waterbilling@gptx.org; clicking the green register button in that email will open an enrollment form.

Once enrolled, users can take a quick tour (click the taxi icon), sign up for preauthorized payments or paperless billing, check current balances, make one‑time payments, and start move‑in or move‑out processes without logging in by using the one‑time payment and move buttons on the billing page. The Presenter closed by directing residents to gptx.org for more information.

The transcript provides procedural instructions but does not specify timelines for rollout support, staffing or fees; customers with questions should consult the portal or city customer service.