City adds easy outage-reporting button; finance slides show fuel-stabilization balance rising

Jason reported the city added a prominent 'report outage' button on the website and is testing improved contact workflows to make it easier for customers to report water and electric problems online. “We did add a big easy button now on the web page,” Jason said, and staff said they are also testing alternate contact methods and cleaning up contact data to ensure customers can reach the right team quickly.

On finance, Wes reviewed the dashboard and said electric non-fuel revenues are slightly above budget and that the fuel cost stabilization fund was nearly $1.3 million at the end of May and estimated to be about $1.7 million at the end of June; he noted the board’s target balance is $1.6 million and that reaching the top trigger could prompt a fuel-rate adjustment. Wes described rolling 12-month averages and the fund-triggers that inform adjustments to fuel charges.