Residents urge Urban Enterprise board to prioritize in-person access and help for elderly and digitally excluded

Several members of the public used the meeting's public-comment period to press the board to preserve in-person help and outreach for residents who cannot or do not use the internet. Cathy Park asked whether prioritizing resident access — the "third tier" of Bishop's three-target approach (large business, small business, residents) — was an effective use of funds and whether in-person help would be provided.

A board member and other commenters pushed back that elderly and low-access residents need direct assistance to complete applications, obtain contractors, and navigate grant requirements. Scott Mellon asked for clearer accounting of the contractor net cost (how much would be saved by dropping the prior consultant Dan). Public speakers emphasized that limited office hours or phone-based help would still provide essential access for some residents, and the board discussion reflected competing priorities between growing district revenue and maintaining direct resident services.

The board closed public comment and moved to director remarks and follow-up on applicant review.