Walworth County HHS highlights crisis services, 83% diversion rate and staff casework in annual report

Amy Hart, the county's behavioral-health service manager, told the board that Walworth County made roughly 11,000 contacts last year and reported an 83% diversion rate from higher-level inpatient care. "So with our crisis services, that's what we're able to do," Hart said, describing the county's role in bridging immediate crises to ongoing services.

Hart outlined the county's blended approach to case management (combining CCS and CSP services), expanded supported housing with eight units, and a hybrid case-manager role to serve acute consumers and youth. She played staff vignettes featuring long-serving workers and success stories: Mary Bone recounted a decades-long perspective on county services; Jeremy Graham described re-engaging youth in education; Ed Vivio described moving a young consumer from repeated hospitalizations into a supported apartment with daily observation and ongoing case management. Hart said the county prioritizes high-acuity consumers and that outpatient services aim to prevent inpatient admissions.