A correspondent asked why the task of finding missing Syrians falls to a United Nations institution rather than to national or transitional authorities. "Why is it the task for the UN staff to do this, not for this furious regime or transitional regime?" the questioner said, criticizing the UN and powerful states for failing to prevent disappearances.
Carla Quintana replied that the Independent Institution was created because families of the missing pushed for it and that it is a "unique institution" at the UN meant to work for families across eras. "The families of the missing in Syria needed an institution and need an institution to work on this, because they thought back then, this was 3 years ago, no 1 was giving them answers," Quintana said. She added that the institution's mandate covers both past and present disappearances and that the office continues outreach through the diaspora while seeking a local presence.
Quintana framed the institution's role as complementary to national authorities rather than a substitute for domestic responsibility and repeated that building trust with families and Syrian institutions is a work in progress.