Dallas County presents three-year managed services agreement with IP Pathways; annual recurring cost $192,851

Dallas County’s July 14 packet included a service order and managed‑services contract with IP Pathways (Contract #26196, effective June 1, 2026). The order lists an annually recurring total of $192,851.28 and non‑recurring one‑time charges totaling $6,939.90. The Service Order describes Disaster‑Recovery Compute, Firewall as a Service (including DDoS protection), tiered storage with multiple tiers and commitments, and Microsoft Office 365 backup services.

The order sets the initial service term through July 31, 2029, with automatic renewals unless terminated in writing per the contract terms. It notes included features and limits (for example, one scheduled seven‑day DR test per year and up to eight scrubbing days per month for DDoS mitigation); the order also spells out support boundaries and billing/proration rules. County signature blocks show Cliff Gibson for Dallas County and Brittani Shields for IP Pathways in the packet.

The board packet states IP Pathways will invoice on the schedules shown and that certain mitigation activities (such as blackholing or traffic scrubbing) may be taken without prior consent to protect network integrity; the contract disclaims certain liabilities for mitigation actions, per the vendor’s terms.

Provenance: IP Pathways service order and appendix pages contained in the packet.