Sanitation contractor Rumpky to take over Aug. 1; residents to receive mailer about billing and curb assistance

City administration confirmed that Rumpky (spelled in meeting materials as Rumpky/Rumpky/Rupkey) will assume the city’s sanitation contract on Aug. 1 and that service days and pickup schedules will remain unchanged.

At the London City Council meeting, resident Raymond Anthony asked whether the contract’s operational details had been finalized. Administration representative Mr. Clawer said the contract is signed and Rumpky will begin service on Aug. 1; staff are preparing a mailer and social-media outreach to explain how the transition will work. Mr. Clawer said the company will handle its own billing and currently plans to bill residents every three months and to offer an online-payment option without an extra convenience fee.

Council and staff said curb-assistance for senior and ADA customers will be addressed in the mailer and that customer-service procedures for bulky-item pickups will be handled through Rumpky’s customer service (residents must call or email at least 24 hours before their scheduled collection day to request large-item pickup). Administration added that the transfer station will not be maintained by the city after the contractor takes over and that sanitation employees were offered options to remain for transitional work.

What remains unclear: Exact dates for the mailing and the full text of the mailer were not finalized at the meeting; administration said they were on the second revision and would distribute it soon. Council asked staff to ensure residents clearly understand any differences in billing and service processes after the handoff.

Next steps: Administration will finalize and send the mailer and post information online; council directed staff to follow up if problems arise during the transition.