MORAINE — With persistent resident complaints about missed pickups and damaged lids, Moraine city staff recommended exercising a one‑year renewal option with Dayton Trash for calendar 2027 and continuing a review before any 2028 commitment. Council signaled support for the one‑year renewal provided staff hold the hauler accountable for service improvements.
Staff emphasized that every hauler produces complaints, but they characterized Dayton Trash as relatively more responsive to service calls than prior vendors. Kim, who handles service complaints for the city, told council Dayton staff have been willing to replace cans and to respond quickly to issues when notified. At the same time, councilors recounted multiple resident complaints of intentional lid damage and missed collections and asked staff to press Dayton for improved training and responsiveness.
Why it matters: Moraine currently absorbs the curbside collection cost for residents (the city pays a per‑household fee rather than charging households directly). Staff presented regional comparisons showing neighboring cities bill residents for trash; Moraine’s budgeted municipal cost for curbside service was presented in the meeting as roughly in the high hundreds of thousands annually.
Council outcome: The body indicated it was comfortable taking the 2027 renewal option with Dayton — a single‑year commitment that preserves the city’s ability to re‑bid or change vendors for 2028 — provided staff document complaints, seek operational improvements and return if problems persist.
Sewer infiltration and flooding: In a separate discussion tied to storm and sanitary system concerns, staff reported Montgomery County sanitary officials now acknowledge groundwater infiltration is entering sanitary mains in affected neighborhoods. County staff plan to run smoke tests on laterals and said a lining/coating approach can seal many problem laterals. County representatives suggested grants or partial assistance may be available to residents for repairs, and staff discussed the possibility of a modest city matching program for low‑income homeowners; details and any program design were not finalized.
Next steps: Staff will notify Dayton of performance expectations, continue logging resident complaints and report back before deciding on any 2028 renewal; the county will begin smoke testing and staff will follow the county’s mitigation plan and report options to council.