Jefferson County 911 board reviews AI-powered Comm's Coach Assist; no vote without quorum
June 25, 2026 | Jefferson County, Indiana
This article was created by AI summarizing key points discussed. AI makes mistakes, so for full details and context, please refer to the video of the full meeting. Please report any errors so we can fix them. Report an error »
Jefferson County 911 staff presented Comm's Coach Assist to the advisory board on June 24, describing an AI-enabled extension to the center's quality-assurance software that offers adaptive questioning, real-time transcription, automatic guide-card prompts for police/fire/EMS and core-language detection and translation.
"It's automatic," the presenter said, describing how the tool integrates with phones and the CAD system to pop up the appropriate guide card and transcribe dispatcher questions so personnel can accept suggested notes. The presenter said the system can improve consistency for both new hires and experienced dispatchers.
Board members asked about scope, integration costs and timing. The presenter said guide-card sets exist for structure fires and other incident types and noted that purchasing comparable guide-card content directly from vendors had yielded a vendor quote of approximately $118,000. Through the center's reseller partner, a subscription model for those guide cards and the assist module would cost about $15,000 per year; the presenter said integration costs were still under review and mentioned a decision window around July 15.
Because the advisory board did not have a quorum, members could only discuss and could not vote to authorize staff to enter a contract. The presenter said they planned to bring final integration cost details and a recommendation to the commissioners if the price and integration work proved acceptable.
The presentation also touched on operational questions, including whether the assist reads radio traffic (the presenter said the assist reads phones in real time; current tools read radio logs after an incident). The center is also pursuing accreditation and awards tied to QA improvements enabled by the new tools.
Next steps: staff will complete integration-cost estimates, confirm interoperability with the county CAD and phone systems, and return with a procurement recommendation for formal consideration when a quorum or the full commission is available.
"It's automatic," the presenter said, describing how the tool integrates with phones and the CAD system to pop up the appropriate guide card and transcribe dispatcher questions so personnel can accept suggested notes. The presenter said the system can improve consistency for both new hires and experienced dispatchers.
Board members asked about scope, integration costs and timing. The presenter said guide-card sets exist for structure fires and other incident types and noted that purchasing comparable guide-card content directly from vendors had yielded a vendor quote of approximately $118,000. Through the center's reseller partner, a subscription model for those guide cards and the assist module would cost about $15,000 per year; the presenter said integration costs were still under review and mentioned a decision window around July 15.
Because the advisory board did not have a quorum, members could only discuss and could not vote to authorize staff to enter a contract. The presenter said they planned to bring final integration cost details and a recommendation to the commissioners if the price and integration work proved acceptable.
The presentation also touched on operational questions, including whether the assist reads radio traffic (the presenter said the assist reads phones in real time; current tools read radio logs after an incident). The center is also pursuing accreditation and awards tied to QA improvements enabled by the new tools.
Next steps: staff will complete integration-cost estimates, confirm interoperability with the county CAD and phone systems, and return with a procurement recommendation for formal consideration when a quorum or the full commission is available.
Don't Miss a Word: See the Full Meeting!
Go beyond summaries. Unlock every video, transcript, and key insight with a Founder Membership.
✓
Get instant access to full meeting videos
✓
Search and clip any phrase from complete transcripts
✓
Receive AI-powered summaries & custom alerts
✓
Enjoy lifetime, unrestricted access to government data
30-day money-back guarantee
