Kansas Corporation Commission opens prima facie finding in complaint against Brightspeed
June 04, 2026 | Corporation Commission, Departments, Boards, and Commissions, Organizations, Executive, Kansas
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The Kansas Corporation Commission on June 4 voted unanimously to open a prima facie finding in docket 26 UTDT0409 COOM after staff summarized a consumer complaint alleging that Brightspeed provided "poor to non-existent" landline service.
Aaron Bailey, the staff presenter, told commissioners that Milton Aml filed a formal complaint against Brightspeed alleging persistent problems reaching emergency services from his residence and that Bailey’s review concluded the complaint "meets the requirements of K82-1-220" (as cited in the transcript). Bailey said staff recommended opening a prima facie finding and forwarding the complaint to Brightspeed for an answer.
Commissioner Keane moved to approve the proposed order and a second was made; with no discussion the Commission voted in the affirmative. The Commission recorded the motion as approved by voice vote. The order directs staff to proceed with the formal process outlined in the docket and to solicit Brightspeed’s formal response.
The complaint and docket citation were presented by staff; the transcript records only staff’s summary of the consumer’s allegation and the Commission’s procedural approval. The transcript does not record a response from Brightspeed during the meeting, and it does not provide further factual detail from the complainant. The statute cited in the presentation appears as "K82-1-220" in the transcript; the Commission action was to open the finding and request Brightspeed’s answer.
The Commission took no additional substantive action on the substance of the complaint at the meeting; staff will pursue the next steps in the docket process.
Next step: the docket will proceed with Brightspeed’s formal answer to the complaint and any subsequent staff recommendations or hearings as required by Commission procedure.
Aaron Bailey, the staff presenter, told commissioners that Milton Aml filed a formal complaint against Brightspeed alleging persistent problems reaching emergency services from his residence and that Bailey’s review concluded the complaint "meets the requirements of K82-1-220" (as cited in the transcript). Bailey said staff recommended opening a prima facie finding and forwarding the complaint to Brightspeed for an answer.
Commissioner Keane moved to approve the proposed order and a second was made; with no discussion the Commission voted in the affirmative. The Commission recorded the motion as approved by voice vote. The order directs staff to proceed with the formal process outlined in the docket and to solicit Brightspeed’s formal response.
The complaint and docket citation were presented by staff; the transcript records only staff’s summary of the consumer’s allegation and the Commission’s procedural approval. The transcript does not record a response from Brightspeed during the meeting, and it does not provide further factual detail from the complainant. The statute cited in the presentation appears as "K82-1-220" in the transcript; the Commission action was to open the finding and request Brightspeed’s answer.
The Commission took no additional substantive action on the substance of the complaint at the meeting; staff will pursue the next steps in the docket process.
Next step: the docket will proceed with Brightspeed’s formal answer to the complaint and any subsequent staff recommendations or hearings as required by Commission procedure.
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