Board hears quarterly speed and satisfaction reports from Vidium and GoNetSpeed

The Otter Creek Communication Union District reviewed quarterlies from its provider partners and heard generally positive performance results and customer-satisfaction metrics.

Chair Laura Black presented Vidium's speed and latency testing summary: 2,899 total tests with a high percentage meeting customer speed goals and latency results reported below 100 milliseconds across tests. The chair also said Vidium's Q1 net promoter score (NPS) was high; she redacted the exact NPS on screen citing confidentiality but reported that a majority of respondents were "promoters." "Out of their 78 responses, 57 were in the promoter category," she said verbally.

The board then reviewed GoNetSpeed's report. The meeting transcript records the GoNetSpeed testing set as very large (tens of thousands of tests) with only a single failure noted in the figures presented; board members and customers attending the meeting praised the local fiber service. Board member Chris Kuster described a personal experience of going from 10-meg DSL to full-gig fiber and said the service "was like it's like nuts." Members discussed how grant-funded builds sometimes extend fiber through areas considered already 'served' by cable, benefiting additional households along grant routes.

Board leaders said they will continue quarterly oversight meetings with providers and will review confidential satisfaction metrics offline as needed.

Next steps: the executive committee will continue quarterly meetings with Vidium and GoNetSpeed to monitor performance and customer satisfaction; confidential NPS and other provider-sensitive metrics will be handled per existing non-disclosure arrangements.