Carol Stream police report fewer use-of-force incidents, expand community outreach

Deputy Chief Brian Cleaver told chamber attendees the department recorded about 36,500 calls for service in 2025 and has continued to expand community programs while reducing force in the field.

Performance and training: "Over the past year of 2025, we had a pretty average year when it comes to calls for service... sitting around about, 36 and a half thousand calls for service," Cleaver said. He told the audience the department saw a 26% decrease in use-of-force incidents and credited ICAT de-escalation training for the drop: "That training really highlights the importance of that."

Programs and community ties: Cleaver emphasized outreach work as a central focus, pointing to the Blue Scoops ice-cream trailer — "we served over 15,000 residents with that blue scoop cart" — and Citizens Police Academy cohorts. He highlighted other programs including Christmas sharing, crime-free multi-housing, CPTED business reviews and an upcoming police open house this fall.

E-mobility and enforcement plans: On e-bikes and scooters, Cleaver and other officials acknowledged a difficult enforcement environment when riders flee officers, especially juveniles. The department said it will emphasize education, coordinate with schools and use targeted tactics to avoid dangerous pursuits.

Next steps: The department plans to expand the Community Connections summer program and pursue higher-tier accreditation. Officials invited residents to public programs and urged continued cooperation between police and community organizations.