Santa Fe proposes translator and streaming specialist; OpenGov to give live work-order tracking

The City Clerk and community engagement team presented FY27 proposals to expand translation services and public access to meetings.

Marilyn Cardenas said the department seeks to convert a temporary translator position to full time and to add one FTE as a broadcast and streaming production specialist to relieve IT and broaden streaming of governing-body and committee meetings. "This will relieve the IT team from continuing this essential function of running the meetings held here in the chambers," Cardenas said.

Constituent services manager Javier Martinez described integration with OpenGov and the Survey123 CRM to enable field crews to update work-order status live and to provide better status updates to residents. Martinez said back-end access can be provided to councilors who request it so they can track constituent reports.

Councilors asked about website usability, event calendars for the plaza and whether live streaming could cover additional committees. Staff said a website refresh and discovery process will begin after the new budget year and that expanded streaming and improved usability will be pursued largely through reallocation of existing funds.

Staff also flagged the shopping-cart retrieval contract, which has cost the city nearly $250,000 over four years; staff proposed a six-month extension through December to evaluate options including bringing the program in-house or re-bidding.