Maumee plans payment-platform switch to BSNA and meter/monitoring changes to Harmony

City service staff told the Maumee joint Finance & Public Service Committee that the municipal payment platform will transition from InvoiceCloud to BSNA to allow residents to view and pay utility bills and permit or inspection fees on one portal. The speaker said the change eliminates an intermediary and will be phased in, beginning with building and permitting and later rolling into utility billing.

The committee heard that AquaHawk, the current water-monitoring service, will be retired when the meter-replacement program starts; the replacement monitoring program, called Harmony, cannot automatically migrate existing AquaHawk users, so residents will be asked to create new Harmony accounts. Stantec (the rate-design consultant) is working on a rate-design study with staff-provided data and a projected completion in November.

The service director (presenting) said the move is expected to streamline payments and provide integrated customer access, and staff will notify residents by newsletter, flyers included with bills and social media.