Resident tells council he was denied permission to energize meter after paying CPS

A Bulverde property owner appealed to the council during public comment, saying planning staff denied him permission to energize electrical meter boots after he had completed other steps and paid construction costs.

"My name is Doug Caruso... On May 4, we were denied the permit to energize our meter boots," Caruso told the council, saying he had paid CPS more than $4,500 and that the meter infrastructure was installed. He said he was not seeking a variance or special treatment—only permission to energize the meter to power equipment needed for property maintenance.

Caruso said he received no reason when the permit was denied and that multiple emails to planning staff produced no response. He said he contacted staff, emailed the planning official’s boss and received no satisfactory reply; he thanked one council member for responding and said he remained unable to advance the energization without staff action.

Mayor Hayes thanked Caruso for bringing the matter to the council. The record shows the resident asked for staff follow-up; the transcript does not record an immediate resolution or staff commitment to a specific corrective action during the meeting.