Upland unveils 'Upland Connect' app to let residents report potholes, code issues and track service requests
May 11, 2026 | Upland, San Bernardino County, California
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Upland officials on May 11 introduced Upland Connect, a new citizen engagement app designed to let residents report public‑works and code enforcement concerns with photos and precise geolocation, track the status of service requests, and receive push notifications and city updates.
City staff presented the app and described the goals as improving responsiveness, visibility and operational insight across departments. Kevin Strauss, VP of sales at GoGov (the vendor working with the city), walked council members through a resident‑facing demo showing how a user can scan a QR code or search the app store for “Upland Connect,” submit a service request with photos and automatic location pins, register for tracking or submit anonymously, and receive a unique tracking number and progress updates.
Staff highlighted back‑end features including customizable reporting for department workloads, automated acknowledgements, and a code‑enforcement module that supports parcel lookup and pre‑filled notification letters. Staff said the app will sync with the newly updated city website and enable performance metrics to inform staffing and capital needs.
During questions a resident asked whether the app would cost users; the mayor responded that there is no cost to citizens for using Upland Connect. Staff said the old app will be decommissioned and that a disclosure will direct users to the new app in the app stores; the app’s geolocation feature is opt‑in. City staff also said they will monitor performance after launch and run a beta testing period before broader deployment.
The app is intended as an additional channel for service requests; staff stressed that telephone reporting will remain available for residents who prefer it. The city signaled that outreach will include website messaging, flyers, QR codes and social media to encourage downloads and usage.
Staff named Lizbeth Rodriguez (management analyst) and IT Manager Richard Jaganathan as staff leads involved in the project and said the city will post a static PowerPoint and step‑by‑step materials online for residents who want detailed instructions.
City staff presented the app and described the goals as improving responsiveness, visibility and operational insight across departments. Kevin Strauss, VP of sales at GoGov (the vendor working with the city), walked council members through a resident‑facing demo showing how a user can scan a QR code or search the app store for “Upland Connect,” submit a service request with photos and automatic location pins, register for tracking or submit anonymously, and receive a unique tracking number and progress updates.
Staff highlighted back‑end features including customizable reporting for department workloads, automated acknowledgements, and a code‑enforcement module that supports parcel lookup and pre‑filled notification letters. Staff said the app will sync with the newly updated city website and enable performance metrics to inform staffing and capital needs.
During questions a resident asked whether the app would cost users; the mayor responded that there is no cost to citizens for using Upland Connect. Staff said the old app will be decommissioned and that a disclosure will direct users to the new app in the app stores; the app’s geolocation feature is opt‑in. City staff also said they will monitor performance after launch and run a beta testing period before broader deployment.
The app is intended as an additional channel for service requests; staff stressed that telephone reporting will remain available for residents who prefer it. The city signaled that outreach will include website messaging, flyers, QR codes and social media to encourage downloads and usage.
Staff named Lizbeth Rodriguez (management analyst) and IT Manager Richard Jaganathan as staff leads involved in the project and said the city will post a static PowerPoint and step‑by‑step materials online for residents who want detailed instructions.
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