Collector reports SB190 activity; county to send corrected bills after manual processing error
March 26, 2026 | Clay County, Missouri
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The county collector presented the annual settlement for the year ending Feb. 28, 2026 and briefed commissioners on implementation of SB190 property-tax credits, reporting 3,318 new applications and 16,312 renewals so far this cycle.
"That gives you a total of just over close to 19,600," the collector said, summarizing in-person and online activity.
During the review staff disclosed a manual-processing mistake tied to the county's current tax-processing workflow. County administrators told the commission the error resulted in some accounts being undercharged; the collector said about 271 residents were affected and that corrected bills will be mailed in the coming days.
County Administrator Damon told commissioners the county will work to distribute funds properly to affected entities and that the undercharge means the county must make other payees (for example school districts) whole rather than collecting additional money from taxpayers who have already spent or budgeted their payments. "What was done was the fact they were undercharged," he said, describing the error as human and tied to manual processing while the county stretches existing software beyond its design.
Commissioners pressed staff for monthly updates on SB190 processing and asked when a permanent fix would arrive. Administrator Damon said the county issued an RFP for replacement software, with responses due March 31; he said staff expects to return with a recommendation in early May and will keep commissioners updated in the meantime.
Commissioner Noly urged the commission to consider options to "make those citizens whole" if mistakes on the county's part cause hardship, particularly for seniors or low-income residents who may face added bills or penalties. Administrator Damon clarified what the county characterized as the typical remedy: correcting and rebilling undercharged accounts and, where appropriate, absorbing shortfalls to downstream recipients rather than charging residents who were underbilled in error.
The commission approved acceptance of the collector's settlement by voice vote.
"That gives you a total of just over close to 19,600," the collector said, summarizing in-person and online activity.
During the review staff disclosed a manual-processing mistake tied to the county's current tax-processing workflow. County administrators told the commission the error resulted in some accounts being undercharged; the collector said about 271 residents were affected and that corrected bills will be mailed in the coming days.
County Administrator Damon told commissioners the county will work to distribute funds properly to affected entities and that the undercharge means the county must make other payees (for example school districts) whole rather than collecting additional money from taxpayers who have already spent or budgeted their payments. "What was done was the fact they were undercharged," he said, describing the error as human and tied to manual processing while the county stretches existing software beyond its design.
Commissioners pressed staff for monthly updates on SB190 processing and asked when a permanent fix would arrive. Administrator Damon said the county issued an RFP for replacement software, with responses due March 31; he said staff expects to return with a recommendation in early May and will keep commissioners updated in the meantime.
Commissioner Noly urged the commission to consider options to "make those citizens whole" if mistakes on the county's part cause hardship, particularly for seniors or low-income residents who may face added bills or penalties. Administrator Damon clarified what the county characterized as the typical remedy: correcting and rebilling undercharged accounts and, where appropriate, absorbing shortfalls to downstream recipients rather than charging residents who were underbilled in error.
The commission approved acceptance of the collector's settlement by voice vote.
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