Lawmaker urges search for new operator after complaints about 'Get Her Done' and DEC violations

A Lawmaker raised a wave of constituent complaints about a private operator called "Get Her Done," saying the office had received "literally hundreds" of phone calls alleging the operator "was not a great steward of City of Buffalo" and that the company had been cited for DEC violations.

The comment came during general business when the Lawmaker urged city staff to look for another operator and to explain why the transfer station has stopped accepting yard clippings. "They were not a great steward of City of Buffalo," the Lawmaker said, adding that they hoped an alternative operator could be found.

The Chair acknowledged the concern and suggested routing the matter to the relevant departmental staff, saying the materials would be sent to "CD" for follow-up. The Lawmaker asked that CDW and DVW (acronyms used during the meeting; their full agency names or roles were not specified in the transcript) be asked to attend the agenda item to answer questions about the transfer station's policy change and handling of clippings.

The meeting record does not include any departmental response, a staff presentation, or a formal vote on the matter. The Lawmaker's claim that the operator had DEC violations and that constituents called "literally hundreds" of times was raised in the meeting but not tested or disproven on the record; no city staff person provided data or documentation during the segment.

Next steps recorded in the meeting: the Chair and participants agreed to send the concern to CD (for follow-up) and to request that the units referenced as CDW and DVW appear for the relevant agenda item.