Assembly tightens timelines for utility complaint responses and requires written findings

The Assembly passed legislation requiring utilities and municipalities to provide written responses and supporting documentation to consumer complaints within specified timeframes and to make supporting evidence available to complainants, sponsors said.

Key provisions: Sponsor Assembly Member Dinowitz said the bill expands complaint-handling procedures to commercial entities, requires written findings and supporting documentation after an investigation, and sets time limits (15 business days for utilities after investigation; 30 business days for municipalities). The bill also provides for monetary penalties when agencies fail to comply with response timelines.

Debate highlights: Members questioned whether the Public Service Commission (PSC) and utilities have capacity to meet new deadlines, whether added administrative costs will be passed to ratepayers, and whether the PSC should retain broader discretion on appeals and penalty application. Sponsor said the burden is modest (written reports are standard in other industries) and argued the reforms will increase accountability and help consumers secure adjustments when bills are incorrect.

Vote and disposition: After floor questioning and exchanges about penalty structures and PSC discretion, the Assembly recorded a roll-call vote and passed the bill. Supporters said the measure will improve consumer protections and responsiveness; opponents warned of potential costs passed through to ratepayers and urged caution.