Kane County to mail redesigned tax bills with paperless option and new explanatory inserts

Kane County finance staff reported to the Public Service Committee on April 23 that the county will mail redesigned 2025 tax bills (payable in 2026) that include a new paperless delivery option and multiple explanatory inserts intended to help taxpayers understand how their dollars are allocated.

The finance representative said the packet will include a standard supervisor-of-assessments letter, treasurer information, a "tax bill explained A through Z" insert and a small contact slip directing people to online services. "There's gonna be a paperless option, for anybody who wants to have the tax bill electronically administered," the finance representative said. The office also plans a pie chart on the bill showing major tax recipients and a list of taxing agencies with phone numbers.

Why this matters: officials said roughly 200,000 tax bills will be mailed and described the total billed amount as significant, noting the county expects about $1.7 billion to be processed from those mailings. "We send out these bills. $1,700,000,000 comes back in," the finance representative said, emphasizing the scale and the importance of accurate billing and outreach.

Committee members urged active public communication so residents notice the new materials. One member recommended highlighting the inserts via Kane County Connects and other channels so taxpayers do not immediately discard the notice. The finance representative said staff will publish a press release, include the material in county communications, and staff will circulate through local libraries to assist residents who cannot use online services or have mobility issues related to an out-of-service elevator in a county facility.

The county characterized the redesign as a mix of digital options and paper explanations to improve transparency for taxpayers while offering on-the-ground help at libraries for those who need it. Staff invited committee members to direct further questions to the treasurer's and assessor's offices.