Union representative urges more operator training and flags concerns about contract model

During the public‑comment period, Brent Payne, speaking on behalf of the union representing Keolis employees, told the board he is in the middle of contract negotiations and asked the agency to better support and train frontline operators.

Payne said training used to last eight weeks when he joined in 1987 but now can be about three weeks for new Keolis hires. He described the operator role as foundational to the agency and said operators face difficult driving conditions in Austin — changing streets, frequent construction and detours — that require stronger preparation and support. He voiced frustration with a “pass‑through” employment model and the uncertainty it creates for union representation and accountability.

Payne asked the board to prioritize training, recognition and clearer employer accountability. The chair thanked Payne for presenting and said board staff remain available to continue the conversation.

Quote: “When you don’t take care of your foundation, no matter how pretty that house is, it’s gonna have a problem,” Brent Payne said.

What happens next: The board did not take immediate action on the comment; Payne’s remarks were recorded in the public‑comment portion of the meeting for future reference.