Council approves CivicPlus contract to improve website and PDF accessibility
April 16, 2026 | Jurupa Valley, Riverside County, California
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The council voted to approve an agreement with CivicPlus to implement two accessibility products designed to remediate ADA issues on the city's website and PDF documents.
Michael Choi, representing CivicPlus, described the two products: AudioEye for automated remediation of noncompliant web pages and Doc Access for converting and presenting PDFs in accessible formats. Choi said Doc Access can automatically outline documents, translate content, and provide a phone number for up to 30 minutes of live reader service for users who need it.
Staff told the council the city s website hosts thousands of PDFs (staff cited roughly 5,000 PDFs and some 273,000 pages) and that remediation by hand is costly; automated tools and integration with CivicPlus were presented as a practical option. The project was proposed with most costs covered by ARPA funds for the first three years.
Council asked whether the tools would cover items stored in the city's Laserfiche archive or documents behind authentication; staff explained that Doc Access covers publicly posted website documents and that Laserfiche-hosted archives/licensed systems would be handled separately.
The council moved to approve the agreement and the motion carried 5-0.
Michael Choi, representing CivicPlus, described the two products: AudioEye for automated remediation of noncompliant web pages and Doc Access for converting and presenting PDFs in accessible formats. Choi said Doc Access can automatically outline documents, translate content, and provide a phone number for up to 30 minutes of live reader service for users who need it.
Staff told the council the city s website hosts thousands of PDFs (staff cited roughly 5,000 PDFs and some 273,000 pages) and that remediation by hand is costly; automated tools and integration with CivicPlus were presented as a practical option. The project was proposed with most costs covered by ARPA funds for the first three years.
Council asked whether the tools would cover items stored in the city's Laserfiche archive or documents behind authentication; staff explained that Doc Access covers publicly posted website documents and that Laserfiche-hosted archives/licensed systems would be handled separately.
The council moved to approve the agreement and the motion carried 5-0.
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