Chester County board outlines 14‑point action plan and training steps ahead of May primary
April 13, 2026 | Chester County, Pennsylvania
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Chester County officials on April 13 described steps to implement a 14‑point action plan developed from an independent investigation and to shore up election operations before the May primary.
Deputy County Administrator Megan Moser told the County Board of Elections the action plan covers technology, process, organizational and stakeholder‑engagement recommendations and that the county will update the public monthly on progress. “This is the 14 action plan developed out of the recommendations from the independent investigation conducted last fall,” Moser said.
Moser said the county has prioritized near‑term technology items (1.2 and 1.3) and that the Department of State conducted a recorded training on processing mail‑in ballots in the Schor system that will form the foundation for a formal Schor training program. She also announced a pro bono engagement with US Digital Response to help streamline voter information on the county website.
On process changes, Moser said the team is focusing on recommendations 2.1 and 2.2 — reviewing sign‑off procedures and documentation tied to poll‑book generation — and has prioritized poll‑book generation and ballot proofing as critical activities to complete before the primary. “We have been focusing on 1.2 and 1.3 in partnership with the Department of State,” she said.
Moser said the solicitor’s office is preparing recommendations related to the voter registration commission for future board consideration and that HR training specialists have met with newer voter‑services staff to inform standardized onboarding. She added the county conducted qualitative interviews with judges of elections (about 25 contacted, 10 interviews completed) to collect feedback for implementation planning.
The county will post action‑plan updates on the voter services website and continue adapting recommendations as implementation proceeds.
The board did not take formal action on the plan at the meeting; Moser said updates would be provided at future meetings and online.
Deputy County Administrator Megan Moser told the County Board of Elections the action plan covers technology, process, organizational and stakeholder‑engagement recommendations and that the county will update the public monthly on progress. “This is the 14 action plan developed out of the recommendations from the independent investigation conducted last fall,” Moser said.
Moser said the county has prioritized near‑term technology items (1.2 and 1.3) and that the Department of State conducted a recorded training on processing mail‑in ballots in the Schor system that will form the foundation for a formal Schor training program. She also announced a pro bono engagement with US Digital Response to help streamline voter information on the county website.
On process changes, Moser said the team is focusing on recommendations 2.1 and 2.2 — reviewing sign‑off procedures and documentation tied to poll‑book generation — and has prioritized poll‑book generation and ballot proofing as critical activities to complete before the primary. “We have been focusing on 1.2 and 1.3 in partnership with the Department of State,” she said.
Moser said the solicitor’s office is preparing recommendations related to the voter registration commission for future board consideration and that HR training specialists have met with newer voter‑services staff to inform standardized onboarding. She added the county conducted qualitative interviews with judges of elections (about 25 contacted, 10 interviews completed) to collect feedback for implementation planning.
The county will post action‑plan updates on the voter services website and continue adapting recommendations as implementation proceeds.
The board did not take formal action on the plan at the meeting; Moser said updates would be provided at future meetings and online.
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