Rathdrum council adopts updated utility policy, formalizes backflow testing and notice procedures

Rathdrum — The City Council voted to adopt an updated utility policy that establishes clearer procedures for delinquent accounts, payment arrangements and backflow (cross‑connection) testing required under state rules.

Staff described the policy changes and implementation steps: the fee schedule will be posted on the city website; text‑message reminders will be sent before door‑hanger shutoff notices; payment plans can be tracked through the billing system; and the city will require that backflow testers submit certification and a business license to be placed on an approved list.

Explaining enforcement steps, a staff member said the city will mail notices, send two rounds of text messages, and run utility workers to verify whether irrigation/backflow equipment is in service. “If you haven't got one yet, I'm sure it's on its way,” staff said of mailed notices. The staff presentation also noted internal protocols to allow some leniency during the first year of the new testing calendar while staff and customers adapt.

Councilors raised concerns about whether the policy sufficiently protects customers with limited phone or internet access and whether the city has capacity for field verification. Staff said the billing system can produce address reports of customers who have not filed test results and that certified testers are required to file with the local jurisdiction.

On backflow timelines, staff said test results must be reported and, when a test fails, repaired within staff timelines (reported to staff within 2 days and fixed within 10 business days under internal procedure).

The council voted to adopt the updated utility policy and associated resolution.

What’s next: Staff will continue outreach using mail, website updates and text messages, maintain an approved‑tester list, run verification checks where needed, and follow the internal remediation steps described in the policy.