Board members push permitting speed, certified sites and 'white-glove' services to compete for jobs

Board members at Denton's Economic Development Partnership retreat repeatedly urged the city to sharpen its competitive edge by reducing time-to-construction and ensuring site readiness.

Several participants said that while incentives matter, a community's ability to get projects built quickly often determines whether a prospect chooses one location over another. "When businesses come here and they're ready to locate, they're not saying they need a building in six months — they needed a building six months ago," the facilitator said, summarizing a recurring point from members.

Panelists discussed concrete options, including:

- Certified, shovel-ready sites with utilities in place so prospects can move faster;
- Fee-based fast-track permitting or third-party plan-review contracts to compress review timelines; and
- A tiered 'white-glove' concierge service that would offer prioritized staff attention and an assigned point of contact for large prospects.

Speakers stressed that such a strategy requires top-level support. Several participants said a clear direction from the city manager or council to prioritize speed and empower development-services staff is essential to make an expedited program reliable and defensible.

Members cited examples from peer cities that contract plan review and inspection services to third parties or advertise explicit timelines for permit reviews as marketing tools for recruitment. They also recommended packaging the service in a way that addresses community equity and explains why some projects qualify for expedited treatment.

No formal policy was adopted at the retreat; the group asked staff to evaluate options and bring recommended program designs and cost implications back to the board for consideration.