Council adopts limited utility‑billing hardship waiver for extraordinary water‑usage cases

The Green Level Town Council adopted a Utility Billing Hardship Proposal on May 9 to permit rare, case‑by‑case forgiveness waivers for residential water bills that spike due to high‑consumption leaks or similar extraordinary circumstances.

Town Administrator Barrett Brown said the proposal creates an application pathway for residents who meet conditions including prior adjustment approval, accounts with payments current, and ongoing communication with the utility billing department. Brown used $1,000 as an example threshold for bills that might qualify, and said such situations are uncommon but that at least one resident could apply under the new language.

Councilmember Hosea McBroom moved to approve the hardship proposal; Mayor Pro‑Tem Patricia Jones seconded and the motion passed (4-0). The transcript does not specify which council member did not participate in the vote.