GIC, MTX demo Magic and myGIC link portal for coordinators; new reports and help resources coming June 7
May 23, 2024 | Group Insurance Commission, Executive , Massachusetts
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Chuck O'Brien of the Group Insurance Commission and Imran Chaudhary of MTX walked coordinators through the Magic system and the myGIC link member portal in a webinar demonstration.
O'Brien demonstrated how to search for a new hire by Social Security number in the Magic system, add a new insured when an ID does not exist, complete insured/contact/employment fields, check the attestation box and submit the record; Magic then generates a reference number visible on the new account. "Once you have entered the Social Security number, you'll click the search button... From here you'll need to click the 'click here' hyperlink to begin adding new hire record," O'Brien said.
Chaudhary demonstrated the member self-registration experience: coordinators entering accurate preferred emails trigger a registration email with a portal link and PIN, new members have 21 days to complete enrollment, and verification codes are sent by email to finish registration. He also showed the portal's plan-comparison tool (compare up to three plans), links to Mass.gov benefit guides, resource videos and coordinator user guides. He walked through adding dependents, required document upload (for example, marriage certificate for spouse), and health attestations that appear when a health plan is selected; opt-out flows remove the health attestation and still permit application submission.
Reporting and resources: O'Brien reviewed three Magic reports coordinators will use: the employee share invoice (now includes a roster adjustments field), the monthly offline adjustment roster to identify employees who owe or have overpaid premiums, and the agency insured report (detailed breakdown of elected benefits and costs). He pointed coordinators to the Magic help tab and the GIC coordinator resource on mass.gov/gic, and said sample registration emails and an employee acknowledgment form are available in the offline toolkit.
Access and timing: Paul Murphy and other presenters said some new Magic functionality will be rolled out on June 7; coordinators should request access via magic.help@mass.gov by providing name and agency division number from their invoice. Coordinators were urged to prefer the MyGIC link portal over paper forms for speed and accuracy, though paper forms will continue to be accepted for members who need them.
What to do now: obtain Magic access if your agency is not yet in the system, download coordinator toolkits on mass.gov/gic, and review the Magic help tab for the billing calendar and new reports ahead of the July 1 implementation.
O'Brien demonstrated how to search for a new hire by Social Security number in the Magic system, add a new insured when an ID does not exist, complete insured/contact/employment fields, check the attestation box and submit the record; Magic then generates a reference number visible on the new account. "Once you have entered the Social Security number, you'll click the search button... From here you'll need to click the 'click here' hyperlink to begin adding new hire record," O'Brien said.
Chaudhary demonstrated the member self-registration experience: coordinators entering accurate preferred emails trigger a registration email with a portal link and PIN, new members have 21 days to complete enrollment, and verification codes are sent by email to finish registration. He also showed the portal's plan-comparison tool (compare up to three plans), links to Mass.gov benefit guides, resource videos and coordinator user guides. He walked through adding dependents, required document upload (for example, marriage certificate for spouse), and health attestations that appear when a health plan is selected; opt-out flows remove the health attestation and still permit application submission.
Reporting and resources: O'Brien reviewed three Magic reports coordinators will use: the employee share invoice (now includes a roster adjustments field), the monthly offline adjustment roster to identify employees who owe or have overpaid premiums, and the agency insured report (detailed breakdown of elected benefits and costs). He pointed coordinators to the Magic help tab and the GIC coordinator resource on mass.gov/gic, and said sample registration emails and an employee acknowledgment form are available in the offline toolkit.
Access and timing: Paul Murphy and other presenters said some new Magic functionality will be rolled out on June 7; coordinators should request access via magic.help@mass.gov by providing name and agency division number from their invoice. Coordinators were urged to prefer the MyGIC link portal over paper forms for speed and accuracy, though paper forms will continue to be accepted for members who need them.
What to do now: obtain Magic access if your agency is not yet in the system, download coordinator toolkits on mass.gov/gic, and review the Magic help tab for the billing calendar and new reports ahead of the July 1 implementation.
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