Resident tells BPU Atlantic City Electric delayed solar interconnection, quotes engineer saying 'you mean nothing'

Charles Kravitz told the New Jersey Board of Public Utilities on Friday that his rooftop solar system, applied for on Oct. 5, remains uninstalled and that Atlantic City Electric repeatedly delayed approvals and replacements of needed equipment.

Kravitz said his installer waited 12 weeks for approval to replace a transformer and that, when he complained, he was told by the utility’s engineer, "you mean nothing. You get to us when we can." He said the delay has forced him, a disabled senior, to absorb roughly $800 monthly bills he expected to avoid once solar was active.

The board’s president, Gulso Dobie, called the reported remark "unacceptable," said customers are a priority for the board and pledged to have staff contact Atlantic City Electric the same day to investigate the interconnection timeline. Dobie said staff member Henry Bridal—who was on the call—would be involved and that the board has Kravitz’s registration contact information and would follow up by email.

Dobie said the board would also provide information about potential assistance to reduce immediate costs. The transcript does not show the utility’s response; no formal enforcement action or timeline for resolution was recorded during the meeting.

Next steps: the BPU said it would reach out to Atlantic City Electric and follow up with Kravitz; the public record at the meeting did not specify whether that outreach would include a formal compliance review or set a deadline for a utility response.