City officials say DocuSign and vendor self‑service will speed contracts; council presses on reality of 8‑day turnaround claim

Council members pressed administration officials about repeated statements that DocuSign and new financial tools shrink contracting and payment times from months to days.

Deputy Chief Jessica Trevisano and finance staff said DocuSign has been implemented across many administration divisions and that signature processing for established contracts can take an average of eight to nine days for signatures — a dramatic improvement over the prior paper-driven six- to eight-week cadence. Finance staff cautioned, however, that law still must draft or review agreements and that DocuSign shortens the signature and workflow tracking stage rather than replacing legal review.

The administration also described two complementary efforts:
- Vendor self-service via the financial system (planned pilot midyear) to let vendors submit claims and opt for ACH payments, easing payment delays.
- Amplifund (grant‑management software) in soft launch to centralize grant opportunities and help staff pursue external funding; two grant specialists are proposed in OBM if the budget passes.

Council concerns and follow-up
Council members who said they've seen contracts take months asked for evidence that the new systems will end lengthy bottlenecks. Administration staff acknowledged other slow points in the overall process — e.g., drafting, notary requirements, and certain grant or legal conditions — and agreed to provide metrics and to keep council informed. The administration also plans a public transparency portal tied to the new budget book and said it expects the portal to go live around the budget adoption in April.

Provenance: multiple exchanges on DocuSign, Amplifund and vendor self-service (topic intro SEG 331, discussion continuing through SEG 4343).