Glynn County: Paycom reduces payroll errors, ACH adoption speeds vendor payments; open-records workload remains high

Judy Dunnigan, Finance Director, described a recent technology migration to Paycom that gave employees self-service access to preview and correct pay before payroll runs, reducing payroll errors compared with the prior system.

Dunnigan said the county set a modest goal to reach 4% of payrolls without error but has exceeded expectations thanks to Paycom’s workflows. She also described an accounts-payable initiative to convert vendors to ACH (goal: 30%), reporting 23% of eligible vendors are enrolled; some grant and SPLOST vendors remain ineligible because they require check imagery for reimbursement filings.

On public records, Licensing and Compliance Director Christie Gintzel reported Glynn County processed 7,613 open-records requests in 2025 and averaged 3.4 days to close a request; she explained that public-safety records requiring video redaction and lengthy email searches drive longer turnaround times in some departments.

Commissioners suggested tracking vendor-payment turnaround as a future performance measure to give the public clearer timeliness metrics.