Residents tell supervisors Signature Properties' management left maintenance undone; one resident says assessments and fees have piled up

ROANOKE COUNTY, Va. — During the citizens comments portion of the March 12 meeting, Ellen Haynes — who identified the development where she lives as managed by Signature Properties — described long-running maintenance problems, alleged that required property upkeep had not been performed, and said recurring $50 late fees have accumulated to about $20,000 for her unit.

Haynes told the board that the development has 73 units, that some units are rentals, and that current management has not performed tasks previous managers had handled, including pool maintenance and exterior upkeep. She said several residents had sought legal help and that she wanted the board to "do something" to follow up.

Board members asked for the resident's address and said staff would follow up with the appropriate supervisor and with county staff to determine jurisdiction and next steps.

The board did not take immediate action during the meeting beyond promising to investigate and provide follow-up.