Titusville spotlights Support Services department accomplishments, staffing and savings
January 30, 2026 | Titusville, Brevard County, Florida
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The City of Titusville opened its Jan. 29 special recognitions meeting with a spotlight on the Support Services Department, a division-level review of staffing, operations and fiscal accomplishments for fiscal year 2025.
The department’s video and division leaders detailed workload and efficiencies that the city said underpin everyday services. "Support services is the beating heart of the city," the video narration said, summarizing the department’s role in supplying other departments with resources and tools.
Division heads gave specific figures: Carrie Beatty described customer service operations that process billing for "over 22,000 customers" and "over 95,000 payments" last year; Tracy Bailey said the city’s purchasing and contracts team delivered roughly $911,000 in savings through competitive bidding; and the IT division reported equipment and system upgrades including the purchase of 124 computers citywide.
Terry Butler, the city’s finance director, said the finance team enrolled 97 vendors in an electronic payment program, adopted the FY26 budget and collected more than $244,000 in outstanding utility, stormwater and other charges. The presentation credited the city’s 40th consecutive Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association.
Special projects staff noted more than $760,000 in FEMA public-assistance and mitigation obligations secured during the year, and the marina presentation described grant-funded dock repairs and improvements that increased amenity service during the busy season.
City officials thanked outgoing and transitioning staff: the presentation recognized Tom Abate’s long service as assistant city manager and welcomed Kevin Cook to the role previously held by Abate.
The presentation closed with staff fielding a small number of council questions and a call for continued public outreach and department transparency. No formal council action was taken at the meeting.
The department’s video and division leaders detailed workload and efficiencies that the city said underpin everyday services. "Support services is the beating heart of the city," the video narration said, summarizing the department’s role in supplying other departments with resources and tools.
Division heads gave specific figures: Carrie Beatty described customer service operations that process billing for "over 22,000 customers" and "over 95,000 payments" last year; Tracy Bailey said the city’s purchasing and contracts team delivered roughly $911,000 in savings through competitive bidding; and the IT division reported equipment and system upgrades including the purchase of 124 computers citywide.
Terry Butler, the city’s finance director, said the finance team enrolled 97 vendors in an electronic payment program, adopted the FY26 budget and collected more than $244,000 in outstanding utility, stormwater and other charges. The presentation credited the city’s 40th consecutive Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association.
Special projects staff noted more than $760,000 in FEMA public-assistance and mitigation obligations secured during the year, and the marina presentation described grant-funded dock repairs and improvements that increased amenity service during the busy season.
City officials thanked outgoing and transitioning staff: the presentation recognized Tom Abate’s long service as assistant city manager and welcomed Kevin Cook to the role previously held by Abate.
The presentation closed with staff fielding a small number of council questions and a call for continued public outreach and department transparency. No formal council action was taken at the meeting.
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