Nashville officials detail sheltering, food distribution and generator safety after ice storm

City officials described sheltering, food and safety operations during Friday's press briefing as winter storm Fern recovery continued.

Director Chief William Swan of the Office of Emergency Management said shelters at the Madison Community Center, the Fairgrounds, Southeast Community Center and an overflow site at Margaret Allen Middle School were staffed and operating. "A total of 413 personnel of people that we had in the shelters," Swan said, adding that shelter transports numbered about 400 and that in total "a total of 625 people was moved from their residence to 1 of these shelters." Officials said Metro social services provided 300 boxes of food at the Fairgrounds and multiple food partners — World Central Kitchen, local food trucks and Second Harvest Food Bank — supplied meals.

Swan warned residents about generator and makeshift heating-device risks and urged ventilation and safe use. "You cannot see it. You cannot smell it, but it is a deadly gas," he said, describing carbon monoxide dangers. He also reiterated the city's hotline and shelter options: "If you need a place to go, call the number that we provide so we can get you to a place where you're safe." Officials reminded residents to call 911 for emergencies.

Swan described coordination with Metro Police, Fire, Metro Schools, the Red Cross and volunteer groups to staff shelters and provide medical triage, mental health services and transport. He asked residents to document damage, save receipts and photograph property damage to support FEMA and other recovery processes. The Office of Emergency Management also cautioned about disaster-related scams and advised residents to verify contractor credentials and get written contracts.

Officials said Metro Public Health was providing nurses and mental health professionals at shelters and that patrols were increased to ensure safety. Citizens were encouraged to use the city's needs tracker at nashvilleresponse.com so VOAD partners can follow up directly.