FOAC accepts accounts receivable follow‑up audit; report to be forwarded to City Council
January 16, 2026 | El Paso City, El Paso County, Texas
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The Financial Oversight and Audit Committee unanimously accepted on Jan. 15 the Office of Internal Audit’s second follow‑up audit of the City of El Paso’s Accounts Receivable program and agreed to forward the report to City Council for action.
Liz Delalo, presenting the follow‑up audit (2025‑10), said the audit’s objective was to verify corrective action on three findings from the original Aug. 11, 2022 report. She said the Office of the Comptroller (OTC) updated its accounts receivable policy, established a training course for staff, and incorporated guidance on billing information, reconciliation to PeopleSoft and procedures to correct deposits posted to incorrect accounts.
Delalo said OTC delegated some responsibilities to departments — for example, defining which activities must be recorded in PeopleSoft, setting departmental procedures for payment plans for facility rentals, and ensuring customers are invoiced within 30 days. “We did confirm the office of the comptroller updated their accounts receivable policy, and they did create a training course,” she said.
Committee members asked how OTC will ensure departmental compliance. Margarita Maria, deputy CFO/controller, said OTC will provide monthly collection reports to department directors, require training for staff who perform receivable functions and escalate past‑due accounts (30/60/90 days) through a graduated letter process that may include referral to the legal department. Maria said many uncollected items are small (for example, false‑alarm fees), and that the office is tracking improvements but needs to compile KPI statistics for the committee.
Delalo said this follow‑up would be the final follow‑up for the original audit; OTC will address remaining decentralization and tracking issues through future department‑level audits. After discussion, the committee moved, seconded and voted to accept the audit report and forward it to City Council. The motion passed unanimously.
Liz Delalo, presenting the follow‑up audit (2025‑10), said the audit’s objective was to verify corrective action on three findings from the original Aug. 11, 2022 report. She said the Office of the Comptroller (OTC) updated its accounts receivable policy, established a training course for staff, and incorporated guidance on billing information, reconciliation to PeopleSoft and procedures to correct deposits posted to incorrect accounts.
Delalo said OTC delegated some responsibilities to departments — for example, defining which activities must be recorded in PeopleSoft, setting departmental procedures for payment plans for facility rentals, and ensuring customers are invoiced within 30 days. “We did confirm the office of the comptroller updated their accounts receivable policy, and they did create a training course,” she said.
Committee members asked how OTC will ensure departmental compliance. Margarita Maria, deputy CFO/controller, said OTC will provide monthly collection reports to department directors, require training for staff who perform receivable functions and escalate past‑due accounts (30/60/90 days) through a graduated letter process that may include referral to the legal department. Maria said many uncollected items are small (for example, false‑alarm fees), and that the office is tracking improvements but needs to compile KPI statistics for the committee.
Delalo said this follow‑up would be the final follow‑up for the original audit; OTC will address remaining decentralization and tracking issues through future department‑level audits. After discussion, the committee moved, seconded and voted to accept the audit report and forward it to City Council. The motion passed unanimously.
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