Agency says DMV IT overhaul delivered on time and on budget; kiosks and satellite access aim to improve service

Secretary Joe Flynn and DMV Commissioner Andrew Collier told the Senate Transportation Committee that the Department of Motor Vehicles completed a multi‑year core modernization and has begun rolling out customer-facing kiosks and service improvements.

"This project... was delivered on time and on budget," Flynn said, referring to the $50,000,000 appropriation the legislature approved to replace a 50‑year legacy system. He credited contractors (the FAST team) and staff for completing the modernization in November 2025.

Flynn and Commissioner Andrew Collier described new self‑service touchscreen kiosks already in place in locations such as Burlington and said the state is evaluating broader kiosk deployment and satellite‑office hours to improve public access. Flynn noted kiosks could be freestanding but that placement and hardware robustness involve trade‑offs: "It's a matter of, you know, the equipment being safe, not smashed... so everything comes with cost factors."

Committee members raised employee‑satisfaction survey results and asked whether morale or workloads had been affected during the IT transition. Commissioner Collier supplied participation and response rates for DMV staff and described steps to improve metrics. Flynn said some staff carried extra load during the modernization but emphasized the operational improvements now available at satellite offices.

The agency also described training and workforce initiatives tied to DMV operations, including expanding in‑house CDL testing capacity and training town staff. Flynn said the modernization improved employee workflows and citizen-facing services such as in‑office photo capture for licenses and quicker title processing.

The committee requested follow-up material on kiosk locations, satellite hours and efforts to raise employee engagement with continuing IT work.