Douglas County reports 2025 HEART outcomes, sets 2026 goal of ‘functional zero’ for veterans and families
January 08, 2026 | Douglas County, Colorado
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Douglas County HEART and partner agencies presented 2025 program results and laid out 2026 priorities at a January partnership meeting.
Tiffany, a HEART program lead, said the county’s January 2025 point‑in‑time count identified 58 people experiencing homelessness in Douglas County — 22 sleeping in vehicles, six sleeping outside and 30 sheltered — while an internal summer count found 72 people. "We identified 58 people experiencing homelessness in Douglas County," she said, citing the HUD‑required count and monthly tracking used to shape services.
Tiffany and other HEART staff described 2025 outreach and service metrics: about 1,500 proactive outreach activities, engagement with 184 businesses (resulting in trespass letters covering 108 locations), roughly 1,300 referrals from dispatch/community partners/residents, approximately 367 hotline calls, a July text‑messaging launch that generated 279 incoming texts and 101 conversations, and more than 3,200 services delivered across case management, hotel nights and referrals. They reported 309 new client enrollments and 327 exits (some carrying over from 2024); of those served, 60 people obtained permanent housing, 79 accessed temporary housing and 76 used emergency shelter.
County leaders highlighted use of the Aurora Regional Navigation Campus, which the meeting noted offers roughly 500 beds across tiers and partners with more than 20 service providers; staff said the county helped place several clients there after its Nov. 17 opening.
Looking toward 2026, HEART’s priorities are to maintain a functional zero for veterans and to work toward functional zero for families, integrate mental‑health services and clinical navigators, expand business and regional partnerships, and pursue sustainable funding (including beginning Medicaid billing for street outreach). The program also intends to continue strengthening weekly case coordination via a by‑name list and partner meetings.
Clinical navigator Greg Matthews described a case where intensive coordination (doctor‑to‑doctor outreach, care‑compact warm handoffs, Medicaid and Social Security appeals) enabled placement into a nursing home. "We do the extra stuff ... treating them like a human being," he said, as an example of HEART’s hands‑on casework.
County staff said the HEART team and partners will report January point‑in‑time results at the next partnership meeting on March 12 and continue outreach, data sharing and business engagement in the interim.
Tiffany, a HEART program lead, said the county’s January 2025 point‑in‑time count identified 58 people experiencing homelessness in Douglas County — 22 sleeping in vehicles, six sleeping outside and 30 sheltered — while an internal summer count found 72 people. "We identified 58 people experiencing homelessness in Douglas County," she said, citing the HUD‑required count and monthly tracking used to shape services.
Tiffany and other HEART staff described 2025 outreach and service metrics: about 1,500 proactive outreach activities, engagement with 184 businesses (resulting in trespass letters covering 108 locations), roughly 1,300 referrals from dispatch/community partners/residents, approximately 367 hotline calls, a July text‑messaging launch that generated 279 incoming texts and 101 conversations, and more than 3,200 services delivered across case management, hotel nights and referrals. They reported 309 new client enrollments and 327 exits (some carrying over from 2024); of those served, 60 people obtained permanent housing, 79 accessed temporary housing and 76 used emergency shelter.
County leaders highlighted use of the Aurora Regional Navigation Campus, which the meeting noted offers roughly 500 beds across tiers and partners with more than 20 service providers; staff said the county helped place several clients there after its Nov. 17 opening.
Looking toward 2026, HEART’s priorities are to maintain a functional zero for veterans and to work toward functional zero for families, integrate mental‑health services and clinical navigators, expand business and regional partnerships, and pursue sustainable funding (including beginning Medicaid billing for street outreach). The program also intends to continue strengthening weekly case coordination via a by‑name list and partner meetings.
Clinical navigator Greg Matthews described a case where intensive coordination (doctor‑to‑doctor outreach, care‑compact warm handoffs, Medicaid and Social Security appeals) enabled placement into a nursing home. "We do the extra stuff ... treating them like a human being," he said, as an example of HEART’s hands‑on casework.
County staff said the HEART team and partners will report January point‑in‑time results at the next partnership meeting on March 12 and continue outreach, data sharing and business engagement in the interim.
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