Volunteers told how to get help using Counting Us app ahead of one‑day homeless count

An unidentified staff member told volunteers they should now feel prepared to record observations using the Counting Us app for the upcoming one‑day homeless count and explained available technical support.

The briefing noted that anyone having difficulty downloading or using the app should "submit those questions to the HSA 1 day count email that is on the screen now," according to the speaker. The speaker also said the Center on Homelessness will host two office‑hours sessions during the week of the count for people who need assistance, adding that volunteers "are welcome to join one or both sessions." On the day of the count, site captains will be available to help with troubleshooting and to answer questions, the speaker said.

Accurate data collection for the one‑day count depends on volunteers completing forms and following guidance, the speaker noted. The briefing focused on practical support—contacting the designated email, attending scheduled office hours, and relying on site captains during the event—rather than substantive changes to procedures.

There were no votes or formal actions recorded during the briefing. The next step for volunteers is to use the provided contact email or attend the Center on Homelessness office hours if they need assistance before the count.